Referral Notifications

We're introducing a new updated Referral Notifications experience in the OpenBeds platform that centralizes referral-related alerts to effectively track your organization's open referral progress and manage capacity! 

In this article:

• Referral Notification Overview
• The Notification Center
   

Referral Notification Overview

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With the updated Referral Notifications experience, all referral status notifications are centralized to streamline alerts and enable faster action on a referral. Additionally, you can configure the referral statuses you receive notifications on and customize the notification frequency, method, and schedule! 

The new update aims to streamline your workflows by:

• Reduce missed alerts caused by email over-notification and spam filtering, contributing to delayed responses.

• Speeds time-to-action by linking notifications directly to the relevant record.

• Improves prioritization by consolidating critical status changes (e.g., Pending, Waitlisted) into a single view.

• Enhances accountability and audit trails with a clear history of notifications and user acknowledgment.

The Notification Center

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With the recent enhancement, the bell icon to the right of the Referral events in the notification center will link to a new page to customize your notification frequency, specify the type of notifications you would like to receive, notification method, and set up a custom alert schedule. 

Enabling Group Notifications:

With group notifications, you can easily review updates for your patients. Click the bell icon in the top-right corner of your screen to see your most recent notification, or expand the list to view all notifications received for the patient. 

1. Click My Profile
2. Select Referral events
3. Choose which alerts you want to receive from the list of statuses
4. Enable custom notification schedule
5. Click Save

Setting Up Individual Notifications: 

With individual notifications, you can review each patient-specific status update. Click the bell icon in the top-right corner of your screen to view these alerts.

• Click My Profile
• Select Referral events
• Click to toggle group notifications off
• Enable custom notification schedule
• Click Save

After setting up your notification settings, click the bell icon in the top-right corner of the platform to review your alerts. From there, you can manage notifications by marking them as read, marking reviewed ones as unread to revisit later, and toggling your view to show only unread notifications.You can also click on a patient’s name within a notification to go directly to that patient’s profile and view the full notification thread.